Return & Refunds Policy

Last Updated: November 3, 2026

At Happypuddle, your satisfaction matters to us.

If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refunds Policy before submitting a return request.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

• Items must be unworn and unwashed.

• Original tags must remain attached.

• Items must be in their original condition.

• Items must not show signs of use, damage, or alteration caused by the customer.

We reserve the right to review returned items to determine whether they meet the eligibility requirements.

2. How to Request a Return

To initiate a return, please contact our customer service team:

Email: support@happypuddle.com

Please include the following information in your email:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Photos of the item, if applicable

Our customer service team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without contacting us first.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Non-Quality Returns

For returns due to personal preference, incorrect size selection, or other non-quality reasons, the customer is responsible for the return shipping costs.

Original shipping fees, if any, are generally non-refundable unless required by applicable law.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, Happypuddle will cover the reasonable return shipping costs.

Please contact us with your order number and clear photographs of the issue so that we can review your request.

We will provide instructions on how to proceed.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval status.

If your refund is approved, it will be issued to your original payment method.

Please allow time for your payment provider or financial institution to process the refund.

The time required for the refund to appear in your account may vary depending on your payment provider.

5. Refund Amount

Approved refunds will generally cover the eligible purchase price of the returned item.

Original shipping fees, taxes, and other charges may be non-refundable where permitted by applicable law.

For defective or incorrect items, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.

6. Exchanges

If you would like to exchange an item for another size, color, or product, please contact our customer service team.

Exchange availability depends on product inventory.

If an exchange is unavailable, we may assist you with a return and refund in accordance with this policy.

7. Cancellations and Returns

If you wish to cancel an order, please contact us before the order has been shipped.

Once an order has been shipped, it cannot be canceled through our standard cancellation process.

You may request a return after delivery, subject to the eligibility requirements and return timeframe described in this policy.

8. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Any product-specific return restrictions will be communicated on the relevant product page or where required by law.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact:

Happypuddle Customer Service
Email: support@happypuddle.com
Hours: Monday–Friday, 8:00 AM–9:00 PM

We appreciate your understanding and look forward to assisting you.