Shipping & Return Policy

Information on delivery, returns and refunds for your Happypuddle home linens

Shipping Policy

Where we ship

We ship across all European countries. If your country is unavailable at checkout, we cannot deliver there for the time being.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will be processed the next working day.

Shipping options & delivery estimates

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days Delivery times are estimates and may be delayed by carrier disruptions, remote locations or peak seasonal periods.

Shipping fees

Free standard shipping is offered for orders over a specified threshold. For orders below the threshold, standard shipping rates will be calculated at checkout. Express shipping is charged at a flat rate.

Once your order ships

You will receive a shipping confirmation email with tracking information. You can also track your parcel anytime on our Track Your Order page.

Delivery notes

Please check your delivery address carefully before submitting your order. We cannot amend the address once the parcel has left our warehouse. If your tracking shows “delivered” but you have not received your package, please check with neighbours, building reception or your designated safe drop spot first.

Return & Refund Policy

EU legal note: Under the EU Consumer Rights Directive, you have a mandatory 14-day cooling-off period to cancel your order without giving a reason. Our extended 30-day return window is offered as an extra benefit for our customers.

Return window

You may request a return within 30 calendar days from the date your order is delivered. All return requests must be submitted before this deadline.

Eligibility for returns

Items must meet all of these conditions:

• Unwashed, unused and free from stains, pet hair, odour or damage
• Original tags and packaging intact
• Bedding sets, pillow covers, blankets and robes in resalable condition
• Accompanied by your order number

Non-returnable items

• Gift cards
• Final-sale clearance items
• Customised or personalised products

How to start a return

1. Email our support team at support@happypuddle.com with your order number and the items you wish to return.
2. Wait for our return authorisation and instructions. Do not send items back without prior approval.
3. Pack goods securely and send them to the return address provided.
4. Share your return tracking number with us once posted.

Who pays return shipping

• If items arrive damaged, faulty or incorrect: we cover return shipping costs. We will arrange a prepaid return label.
• If you return items due to change of mind: return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Refund timeline

Once we receive and inspect your returned goods, refunds will be processed within 14 business days. Refunds will go back to your original payment method. Please allow extra time for your bank to clear the funds.

Exchanges

Exchanges for different sizes or prints are available within the 30-day return window, subject to stock availability. If your preferred item is out of stock, we can process a refund instead.

Damaged & faulty goods

Please take clear photos of damaged items and packaging within 48 hours of delivery and send them to our support email. We will resolve this with a replacement or refund.

Cancellation

You may cancel your order before it is marked as shipped. Once dispatched, cancellation is no longer available and you will need to follow our return process after delivery.

Contact

If you have any questions about shipping or returns, please email support@happypuddle.com