Our 100% Satisfaction Guaranteed Policy
Our 100% satisfaction guarantee means you can return unused items in their original condition and packaging within 60 days for an exchange or prompt refund.
Returned items must be in their original condition with no signs of man-made damage. Please provide the order number from your order confirmation email.
We reserve the right to refuse returns that show obvious signs of wear or do not meet the requirements above.
For instructions on how to ship returned products, refer to the email you receive after placing the return request.
Please note: original shipping fees, duty paid, or any other associated costs are non-refundable. Return postage and costs are the customer's responsibility unless the return is caused by a quality problem.
If you find items that don't fit when you receive them, feel free to contact us at support@happypuddle.com.
How to Request a Return
When returning any part of your order, please make sure the products have no artificial damage. Tags and packaging must be in good condition.
Email support@happypuddle.com.
Please include your order number (e.g., #123456), photos of the items (with tag and package bag), and a detailed return reason.
Due to the high volume of emails, please allow 1–2 business days for our support team to reply.
Please note: we are not in the office to read or reply to emails on weekends.
Return Label — For Damaged Items Only
If your item is damaged, simply exchange or return it within 60 days. Feel free to contact us for a return label.
Email support@happypuddle.com.
Return labels are available for the US ONLY.
We will cover the return shipping costs and handling fees.
Refunds
Please notify the support team with the return tracking number when you send the package. We need the tracking to process your refund.
If your return is accepted, your refund will be processed and applied to the original method of payment. You will be notified by email.
Note that refunds can take up to 1–5 business days to appear in your bank account due to varying processing times among financial organizations.
You can always contact us with any refund question at support@happypuddle.com.
Paying for a Return
If the return is not due to a quality issue or our mistake, you are responsible for the cost of freight.
Please note: we offer complimentary exchange or return services for international shipments. We will cover all shipping costs associated with returns and exchanges.
Cancel Order
Orders can be canceled within 48 hours of creation, and we will provide a full refund.
Shipping Fees
Shipping fees from the original order are non-refundable.
Return Address
NANYUAN TECHNOLOGY INC
25 1ST AVE SW
STE A
WATERTOWN, SD 57201-3507
Return shipping costs will be covered by happypuddle.